Complaints of goods within the statutory period of 2 years

In our shop claims are basically a formal thing, products that we sell are good-quality, fortunately we have a minimum of claims. From time to time, production defects can appear.

  1. Contact us , describe your problem and attach a photo of what you're having trouble with
  2. We will contact you how we're going to solve the situation. 

If you are about  to send the goods back to us, please attach the Complaint Form to the Shipment.

Always send the goods to the address to Prague (not to the office in Náchod!). 

GourmetKava s.r.o. 
(claims) 
Mánesova 49 

12000 Praha, Czech Republic

Broken goods during transportation

Did you find any broken goods? We try to pack the goods fairly, stick to the packages that contain glass, but sometimes it happens that the goods will be broken. What to do with it?

>> Always contact us immediately and send us a photo of what happened. Avoid unnecessary acts or send somewhere, etc. We deal fully with emails remotely. <<

When taking a consignment, check that if it shows signs of any problem, it does not want to write down the protocol, the protocol will continue to deal with the complaint procedure.

Return of goods within 14 days

Has the goods come in, but you do not need it anymore or you really don't like it? If nothing can be done, you can return it. Fill in the Cancellation Form and send it back with the goods. Please do not send the goods back with cash on delivery , in which case we will have to reject the goods and you will lose postage. When you return the goods, you are no longer entitled to reimbursement of the postage from you to us , but if you return the complete order you are entitled to the payment of your postage paid by us to you . Please return the goods new and unused , if the returned goods are used or incomplete (ie without packaging), we may, under the law and business terms, reduce the reimbursement of the cost of putting the item back to its original state. It's logical, of course, you also would not want to buy goods that were used by someone already.

Always send the goods to the address to Prague (not to the office in Náchod!). 

GourmetKava s.r.o. 
(claims) 
Mánesova 49 
12000 Praha, Czech Republic